Overview

Effective Date: September 8, 2025​

Openreach Academy ("we," "us," or "our") respects and protects the privacy of our users and visitors. This Privacy Policy ("Policy") describes how Openreach Academy collects, uses, and shares personal information through our website, communications, notifications, and related services (collectively, the "Services").

By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and accepted the practices described in this Policy. Your continued use of the Services signifies your acceptance of this Policy. We encourage you to review this Policy regularly for updates.

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Information We Collect

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1. Information You Provide

We collect information you provide directly when signing up, contacting us, or participating in Services. This includes:

• Personal Information:

  • Name and contact details (e.g., address, phone number, email address)

  • Account credentials (e.g., username, password)

  • Date of birth, gender, and demographic information

  • Parent/guardian details (for users under 18 years old)

  • Payment information, if applicable

• For Tutors:

  • Resume, qualifications, skills, and references

  • Background information, including work experience

2. Information Collected Automatically

When you use the Services, we collect certain information automatically, such as:

• Device and browser details (e.g., IP address, operating system, and browser type)

• Usage data (e.g., pages visited, time spent on pages, actions performed)

• Location information, where applicable and permitted

We use this information to analyze site performance, improve Services, and ensure user security.

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How We Use Your Information

• To Provide and Improve Services:

  • Facilitate tutoring sessions and other educational services

  • Enhance user experience and personalize content

• For Communication:

  • Respond to inquiries or account-related issues

  • Send updates, notifications, or promotional materials (with your consent)

• For Legal and Security Purposes:

  • Detect and prevent fraud or unauthorized access

  • Comply with legal obligations

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Children’s Privacy

Openreach Academy does not knowingly collect information from children under 13 years old without parental consent. Parents or guardians must create accounts for children under 18 years old.

Parental Rights:

• Parents may request the deletion of their child’s personal information at any time, but doing so will result in the termination of the child’s account and access to the Services.

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Sharing Your Information

• Service Providers:

  • We share information with third-party service providers who assist in operating our Services, such as payment processors and hosting providers.

• Legal Compliance:

  • We may disclose information to comply with applicable laws, court orders, or legal processes, or to protect the rights and safety of our users.

• Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

Use of Cookies and Tracking

Technologies

Openreach Academy uses cookies to:

• Enhance user experience by storing preferences

• Monitor site performance and traffic patterns

• Provide secure login functionality

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of the Services.

Data Security

We implement industry-standard measures to protect your information from unauthorized access, alteration, or loss. However, no online transmission or storage system is completely secure. You acknowledge that:

• Internet-based communications are subject to security risks beyond our control.

• Openreach Academy is not liable for breaches caused by factors beyond reasonable prevention.

If you suspect any unauthorized access to your information, please contact us immediately.

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Links to Third-Party Sites

The Services may include links to external websites not operated by Openreach Academy. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

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Changes to This Policy

We may update this Policy periodically. Changes will be effective upon posting unless stated otherwise. Material changes will be communicated via the website or email. Continued use of the Services after changes constitutes acceptance of the updated Policy.